For this podcast interview Tony and Mr. Jeffrey McWhorter discuss the importance of learning from your mentors, customer satisfaction, and commitment. Some highlights from the interview are as follows:

• Build a strong foundation for your future
• Don’t be afraid to share your goals and dreams with your team
• It is important to learn from mentors
• Surround yourself with a team that has different unique abilities or skills
• Take the initiative when necessary
• Raise the bar with your group
• Created the acronym SECURE (Safety, Efficient, Customer Service and Expenses) to help your team be successful
• Strive to exceed your customers expectations
• Get to know your people by spending time with them
• Become efficient so that you can do more
• It can be good to re-brand to establish identity
• Surround yourself with a GREAT team that is COHESIVE.
• Be accessible and approachable to your employees
• You have got to be committed to your work since running a rail road is a 24/7 job
• Help your team grow and to develop since it helps better the overall operations of the team
• Having a diverse talented team is KEY for long term success
• Make sure that you empower your team with the appropriate authority
• Build an atmosphere of cooperation and support systems to enable your team to excel
• Be sure to give credit where credit is due
• If you want to grow you need to demonstrate your work ethic and do whatever it takes
• Professional development is an ongoing process that takes time, but is worth the pay-off
• Focus on removing any distractions that are not energizing to the overall team

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